Q. What are your hours of operation?
A. We are available 7 days a week. Our office is staffed Monday thru Friday from 8:30am until 4:30pm, Saturday 8:30am to 3:00pm and Sunday 9:00am to 2:00pm.
Q. What if my pet passes away after hours?
A. You can call our office and leave a message on our company voicemail. Your call will be returned as promptly as possible.
Q. How long does the cremation process take?
A. Cremation times vary based on the weight of your pet. Typically, the time period for an average cremation is 2 to 3 hours.
Q. Can I stay for the entire cremation?
A. Yes, many families decide to stay and witness the entire cremation process. You and your family are welcome to use our family viewing area which has a window that looks directly into the cremation area. There is an additional charge to use the viewing suite. *Please note, viewings are available by scheduled appointment only.
Q. Will you pick up my pet at my home or Veterinary Clinic?
A. We partner with many veterinarian clinics in our local area. Those clinics typically call us on your behalf to arrange for your pet's cremation. If your preferred vet clinic does not use our services on a regular basis, we are still able to pick up at that clinic. Please notify your vet office that you are using our facility then call our office for pricing and assistance with the arrangements. We also offer pickup at your home. Please contact our office for home pickup pricing and details.
Q. Do you offer services for larger animals?
A. We offer services for all large dog breeds, but other large animals are case dependent. Please call our office to discuss options.
Q. What types of pets can be cremated at your facility?
A. No pet is too small to be cremated at our facility, however, for any pet over 300 lbs, please call our office to discuss your specific needs. *Please note, we do not offer equine services.
