Q. What are your location hours?
A. We are available 7 days a week. Our office is staffed Monday thru Friday from 8:30am until 4:30pm, Saturday 8:30am to 3:00pm and Sunday 9:00am to 2:00pm.
Q. What if my pet dies after hours?
A. You can call our office and leave a message on our company voicemail. Your call will be returned as promptly as possible.
Q. How long does the cremation process take?
A. Cremation times vary based on the weight of your pet. Typically, the time period for an average cremation is 2 to 3 hours.
Q. Can I stay for the entire cremation?
A. Yes, many families decide to stay and witness the entire cremation process. You and your family are welcome to use our family viewing area which has a window that looks directly into the cremation area. There is an additional charge to use the viewing suite.
Q. Will you pick up my pet at my home or Veterinary Clinic?
A. Our staff will arrange for the pick up of your pet within a 25 mile radius of our location at your vet clinic for no additional charge. We will also pickup at your home, however, there is an additional charge. We also pick up outside the area, however, there is an additional charge for this service as well. Please call for pricing.
Q. Do you offer services for larger animals?
A. We offer services for all large dog breeds, but other large animals are case dependent. Please call our office to discuss options.
Q. What types of pets can be cremated at your facility?
A. No pet is too small to be cremated at our facility, however, for any pet over 300 lbs, please call our office to discuss your specific needs.
